Terms & Conditions – Central India Cabs

1. Service Scope

Central India Cabs offers intercity, outstation, airport transfer, and local taxi services in and around Nagpur, Raipur, and nearby regions. Services are subject to availability and operational feasibility.

---

2. Booking & Confirmation

• All bookings must be made through:

  • Website booking form

  • Phone call

  • WhatsApp chat

• Confirmation will be shared via SMS, WhatsApp, or email with trip and driver details.

• Advance bookings are preferred; however, same-day bookings are accepted based on vehicle availability.

---

3. Payment Terms

• Fares are calculated based on vehicle type, distance, and duration.

• Base fares:

  • Local: ₹500 (within city) / ₹1000 (5 km+)

  • Outstation: From ₹10/km onwards

• Payments can be made in:

  • Cash

  • UPI / Online Transfer

  • QR Code at trip start or end

• In some cases, advance payment may be required to confirm your booking.

---

4. Cancellation & Refund Policy

• Cancellation by the Customer:

  • 24+ hours before pickup: Full refund

  • 12–24 hours before: 50% refund

  • Under 12 hours: No refund

• Cancellation by Central India Cabs:

  • A full refund will be processed, or an alternate arrangement will be made.

---

5. Luggage Policy

• Each vehicle has luggage limits (2 bags for sedan, 4 for SUV).

• Excess luggage must be declared during booking.

• Central India Cabs is not responsible for loss/damage of personal items left in the cab.

---

6. Prohibited Activities

The customer agrees NOT to:

• Use the cab for illegal or unlawful purposes

• Carry weapons, alcohol, drugs, or banned substances

• Damage the vehicle or misbehave with the driver

• Smoke or consume alcohol in the cab

---

7. Driver Rights

Our drivers are trained and verified professionals. They reserve the right to:

• Cancel a ride in case of misconduct or safety concerns

• Deny pickup if location is unsafe or undisclosed

• Stop the trip if the passenger violates our terms

---

8. Liability Disclaimer

• Central India Cabs is not liable for delays due to traffic, weather, strikes, breakdowns, or unforeseen events.

• We do not guarantee arrival times but make best efforts to be punctual.

• In case of vehicle breakdown, we will arrange an alternate vehicle where possible.

---

9. Insurance

• Our vehicles are fully insured as per Indian transport laws.

• Passengers are advised to arrange their own travel insurance if needed.

---

10. Privacy Policy

Please refer to our Privacy Policy for details on how we handle your personal data, booking information, and communication.

---

11. Customer Support

For complaints, disputes, or feedback, please contact us at:

+91-9225528627
support@centralindiacabs.in
www.centralindiacabs.in/contact

---

12. Jurisdiction

All legal disputes shall be subject to the jurisdiction of Nagpur, Maharashtra, India.

---

By booking with Central India Cabs, you agree to the above terms. We reserve the right to update these terms without prior notice. Please check this page regularly for updates.